This portal is dedicated to provide and share Information Technology service management (ITSM) information and solutions based on Information Technology infrastructure library (ITIL) best practices.
IT plays a critical role in supporting and satisfying business requirements. In the current organization paradigm, IT provides essential services for the organization to support its business. Beyond the need to manage IT technology is the need to establish and employ best practices processes to optimize IT services. This is the focus of IT Infrastructure Library (ITIL) and IT Service Management (ITSM).
IT Infrastructure Library
ITIL is a set of books that have been developed, documented, and published by the UK Office of Government Commerce (OGC). They describe an integrated set of process oriented best practices for managing IT services.
IT Services Management
ITSM is a set of process that detail best practices based on ITIL standards to enable and optimize IT services in order to satisfy business requirements and manage the IT infrastructure both tactically and strategically.
Most ITSM implementation methods provide solutions that comprise services, in whole or in part, for all major ITIL Service Delivery and Service Support areas. ITSM implementation methods are designed with multiple-entry points where numerous primary ITIL areas in various phases of initiation or completion and can be accomplished in parallel.
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NOTE: This website and the information contained herein is maintained by Rick Leopoldi of RL Information Consulting LLC. Some information is considered "public domain" and contained here as a central repository, all other portions of IT Service Management information is proprietary to RL Information Consulting LLC.